Support

Email support@chefnero.com — this inbox is monitored. Include the email address on your account and, if your question is about a specific order, the order reference if you have one, so we can find it faster.

We don’t currently have a fixed response-time guarantee, but we read and reply to every message.

Chefnero isn’t a fixed menu — you send a chef a free-text request for what you want, they send you back a quote, and you can go back and forth until you’re both happy with it. Once you accept a quote and pay, your money is held with us; it only reaches the chef once your order is confirmed delivered or collected, not the moment you pay. Every chef on Chefnero is reviewed by Chefnero before they can take orders.

• Deleting your account or your data — see Delete Your Account, which covers how to do it in the app, by email, what gets removed, and what we keep and why.
• Privacy and how we handle your data — see our Privacy Policy.
• Terms of service — see our Terms, including how orders, quotes, payments, and cancellations work.
• General questions about how Chefnero works — see the FAQ on our homepage.
• A problem with a specific order — email us with the order reference and what went wrong, and we’ll help sort it out.

If something about a chef or an order raised a food safety or hygiene concern, please email us — include the chef’s name and the order reference if you have one. We take these seriously and will follow up.